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Last Updated: February 2026

Welcome to Akhilo.com ("Website"). These Terms and Conditions govern your use of our website and the purchase of any products from us. By accessing this Website or placing an order, you agree to be bound by these terms.

1. Nature of Service (Intermediary Disclosure)

• Marketplace Model: Akhilo.com operates as an intermediary platform. We source products from various suppliers, manufacturers, and vendors across India.
• No Inventory: We do not hold physical inventory. While we strive for maximum quality control, we are not the manufacturers of the goods. We are not responsible for the inherent quality, durability, or performance of any particular brand.
• Product Accuracy: We encourage all customers to read item details, dimensions, and specifications thoroughly before purchasing.

2. Shipping & Delivery

• Timeline: Standard delivery takes 6–9 business days.
• Fulfillment: Your package may be managed or delivered via our own systems or third-party platforms including Amazon, Flipkart, Meesho, and IndiaMart.
• Shipping Fees: We offer Free Shipping on all orders with no minimum limit, unless otherwise stated during checkout.

3. Returns, Hygiene & Perishables

To maintain strict hygiene and safety standards, the following items are Non-Returnable and Non-Refundable:

• Jewelry & Beauty: Any items that have been used, worn, or removed from original packaging.
• Perishables: Food-based or organic products with a limited shelf life.
• Single-Use Items: Products intended for one-time use or disposable beauty tools.
• Final Sale: Items purchased under specific promotional discounts.

4. Mandatory 360° Unboxing Video

For the protection of both parties, a continuous 360-degree unboxing video is mandatory for any claim regarding:

1. Package Damage
2. Missing Items
3. Wrong Product Received

The video must clearly show the shipping label and the intact seal of the package from all angles before opening. No claims will be entertained without this uncut video evidence.

5. Limitation of Liability

In no event shall Akhilo.com, its owners, or affiliates be liable for any indirect, incidental, or consequential damages arising from the use of products purchased through this platform. Our total liability is limited to the amount paid by you for the specific product in dispute.

6. User Conduct & Usage

• You agree to provide accurate, current, and complete information during the checkout process.
• Unauthorized use of this website or its content (images, text, logos) is strictly prohibited.

7. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes, claims, or legal proceedings arising out of your use of Akhilo.com shall be subject to the exclusive jurisdiction of the courts in Calicut (Kozhikode), Kerala.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Website following any changes constitutes your agreement to the new terms.

Contact Us

For any questions regarding these Terms, please contact: Website: Akhilo.com

Email: [email protected]

Location: Calicut, Kerala

Last Updated: February 17, 2026

At Akhilo.com, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our jewelry, beauty, and lifestyle products.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect:

• Personal Identity: Name, email address, and phone number.
• Shipping Details: Your complete delivery address.
• Payment Information: Processed through secure, encrypted third-party payment gateways (we do not store your full card or bank details).
• Technical Data: IP address, browser type, and device information via cookies to improve website performance.

2. How We Use Your Information

We use your data strictly for:

• Order Fulfillment: Processing your purchase and managing deliveries.
• Communication: Sending order updates, tracking links, and responding to support queries.
• Personalization: Showing you relevant products based on your browsing history on Akhilo.com.

3. Information Sharing (Third-Party Disclosure)

As an intermediary marketplace, we share your shipping information with third parties only to the extent necessary to deliver your order:

• Suppliers & Sources: Your name and address are shared with our nationwide sourcing partners to dispatch products directly to you.
• Logistics Platforms: Data is shared with delivery systems including, but not limited to, Amazon, Flipkart, Meesho, IndiaMart, and local couriers.
• Legal Compliance: We may disclose information if required by law or to protect our rights under the jurisdiction of Calicut, Kerala.

4. Data Security

We take your privacy seriously. Akhilo.com uses industry-standard encryption and secure servers to protect your data. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use "cookies" to enhance your experience. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the website.

6. Mandatory Video Documentation

Please note that for claims regarding package damage or missing items, we require a 360-degree unboxing video. While this video contains your personal image or voice, it is used solely for dispute resolution with our suppliers and logistics partners and is not shared publicly.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your account and data (subject to legal or order-tracking requirements).

8. Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes related to data privacy shall be settled under the exclusive jurisdiction of the courts in Calicut (Kozhikode), Kerala.

9. Contact Information

For any privacy-related concerns or to exercise your data rights, please contact our Data Protection Officer: Email: [email protected]

Website: Akhilo.com

Location: Calicut, Kerala

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 6282999454 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by 6282999454, it will take 10 days for the refund to be processed to you

We offer refund / exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policie

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.

Akhil George

Founder & CEO, Akhilo.com

Hailing from the mist-covered hills of Poovaranthode, Calicut, Akhil George is a multifaceted entrepreneur and celebrated author who blends traditional Kerala values with modern innovation. Known for his deep roots in the Calicut community—from developing a 4-acre model farm village to managing high-standard kitchen operations—Akhil brings a unique "ground-up" perspective to the digital world.

Beyond the boardroom, Akhil is a prominent voice in contemporary literature. He is the author of the acclaimed books "Sure Fire Thinking" and "Chai Boss," where he explores the intersection of strategic mindset and the soulful art of hospitality. His philosophy centers on "Balance"—a theme that resonates through his writing and his leadership at Akhilo.com.

At Akhilo, Akhil leverages his expertise in e-commerce and brand building to bridge the gap between viral trends and genuine utility, ensuring that every product curated meets the high standards of his personal "vetted quality" philosophy.

A Message from the Founder

"Growing up in Calicut, I learned that the most valuable things in life are built on trust, hard work, and a bit of heart. Whether I’m writing a chapter of a new book or selecting a product for this store, my goal is always the same: to find the 'Balance.'

Akhilo.com isn't just a marketplace; it’s a reflection of my journey from the hills of Calicut to the global stage. We don't just follow the hype; we find the products that actually make your life better, simpler, and more beautiful. Thank you for being a part of this story. We’re just getting started."

- Akhil George

Akhil George

Founder & CEO, Akhilo.com

Hailing from the mist-covered hills of Poovaranthode, Calicut, Akhil George is a multifaceted entrepreneur and celebrated author who blends traditional Kerala values with modern innovation. Known for his deep roots in the Calicut community—from developing a 4-acre model farm village to managing high-standard kitchen operations—Akhil brings a unique "ground-up" perspective to the digital world.

Beyond the boardroom, Akhil is a prominent voice in contemporary literature. He is the author of the acclaimed books "Sure Fire Thinking" and "Chai Boss," where he explores the intersection of strategic mindset and the soulful art of hospitality. His philosophy centers on "Balance"—a theme that resonates through his writing and his leadership at Akhilo.com.

At Akhilo, Akhil leverages his expertise in e-commerce and brand building to bridge the gap between viral trends and genuine utility, ensuring that every product curated meets the high standards of his personal "vetted quality" philosophy.

A Message from the Founder

"Growing up in Calicut, I learned that the most valuable things in life are built on trust, hard work, and a bit of heart. Whether I’m writing a chapter of a new book or selecting a product for this store, my goal is always the same: to find the 'Balance.'

Akhilo.com isn't just a marketplace; it’s a reflection of my journey from the hills of Calicut to the global stage. We don't just follow the hype; we find the products that actually make your life better, simpler, and more beautiful. Thank you for being a part of this story. We’re just getting started."

- Akhil George