At Akhilo.com, we prioritize the safe and transparent delivery of your chosen items. Our shipping policy is designed to protect both the customer and the brand by ensuring clear expectations and strict safety protocols.
1. Delivery Timeframe & Fulfillment
- Nationwide Sourcing: We source our curated collections from various trusted vendors across the country. Because we do not hold physical inventory, your items are shipped directly from these sources.
- Delivery Window: Please allow 6 to 9 business days for your order to reach you.
- Platform Packaging: Your order may arrive in packaging managed by our own systems or via third-party platforms such as Amazon, Flipkart, Meesho, or IndiaMart.
- Shipping Cost: We are pleased to offer Free Shipping on all orders, with no minimum purchase requirement.
2. The "360° Safety" Protocol (Mandatory)
To ensure your order is protected against transit damage or tampering, we require a 360-degree unboxing video.
- The Rule: You must record a continuous, unedited video starting before you open the package.
- The Coverage: Show the shipping label clearly and rotate the package to show all six sides (top, bottom, and four sides) to confirm the original seal is intact.
- The Claim: In the rare event of "Package Damage" or "Missing Items," this video is your only valid proof for a claim. Without this uncut video, we cannot process any transit-related disputes.
3. Product Inspection
- Read Before You Buy: We urge customers to read the item descriptions and specifications thoroughly before placing an order.
- Limited Liability: As an intermediary, Akhilo.com strives for maximum quality control; however, we are not the manufacturer and are not responsible for the inherent quality or technical performance of specific third-party brands.
4. Non-Returnable Goods (Safety & Hygiene)
For your safety and the hygiene of all our customers, the following items are strictly non-returnable:
- Jewelry & Beauty: Any items that have been used or removed from their original sealed packaging.
- Perishables & One-Time Use: Items with a limited shelf life or intended for single use (e.g., specific beauty tools or adhesives).
5. Legal Protection & Jurisdiction
All transactions and shipping disputes are governed by Indian law. Any legal proceedings related to our shipping services shall fall under the exclusive jurisdiction of the courts in Calicut (Kozhikode), Kerala.